Customer Safety
There’s emergency help if you need it
There is SOS button on your mobile screen. Whenever you don’t feel safe and want emergency help, you can get help by clicking on that SOS button. It will send a notification to our team and you also have an option to dial 911 from that SOS screen.
Your personal details are kept private and protected
At Chaufrr, your mobile number or any other personal information is secured and is never shared with the driver.
Drivers mandatory screening process
Not everyone can become a driver at Chaufrr. All drivers are asked to submit their criminal background check and drivers abstract before they can sign up to become a driver. Our team of experts go through all these documents to make sure we appoint best in class drivers with clean criminal background checks and abstracts with zero road convictions which proves that they are law abiding safe drivers.
24/7 Chaufrr support
Chaufrr team with expertise in case of any miss happening is available around the clock.
GPS tracking
All Chaufrr trips are tracked from the beginning to the end so that our team has a Record of the trip if incase something unusual happens.
2-way ratings
Your review is as important as your Driving. Trips with low ratings are logged and the customers who keeps on getting low ratings may loose their access to the platform.
Phone anonymization
Your phone number is kept private and hidden when you contact the customer through the app.