Driver Safety
Drivers are required to travel to various locations throughout the city based on available trip opportunities. We ensure that drivers receive comprehensive support and access to technology to promote a sense of safety and security for both themselves and others in their vicinity during work.
Community guidelines
We always treat each other with respect and at Chaufrr there is no place for rough behaviour and discrimination. Anyone who violates our policies may be permanently removed and banned from the Chaufrr platform. You always have an option to cancel a trip that makes you feel uncomfortable and unsafe.
See our Community Guidelines.
There’s emergency help if you need it
There is SOS button on your mobile screen. Whenever you don’t feel safe and want emergency help, you can get help by clicking on that SOS button. It will send a notification to our team and you also have an option to dial 911 from that SOS screen.
Your personal details are kept private and protected
At Chaufrr, your mobile number or any other personal information is secured and is never shared with the customer.
Your safety is the top priority
24/7 Chaufrr support
Chaufrr team with expertise in case of any miss happening is available around the clock.
GPS tracking
All Chaufrr trips are tracked from the beginning to the end so that our team has a Record of the trip if incase something unusual happens.
2-way ratings
Your review is as important as your Driving. Trips with low ratings are logged and the customers who keeps on getting low ratings may loose their access to the platform.
Phone anonymization
Your phone number is kept private and hidden when you contact the customer through the app.
